Hermes Membership

Your HERMES ROADSIDE Membership
You should carry your membership card with you at all times. The first person in a household who joins the Club is referred to as the “primary member.” Other members in your household are not eligible to use your card, but they can be added to your membership at a discounted “associate member” rate. A separate membership card will be issued for each person. Associate members must carry the same coverage, either HERMES ROADSIDE Bronze®, HERMES ROADSIDE Silver®, or HERMES ROADSIDE Gold®, as the Primary Member.

 

Extended benefits
Members may upgrade to HERMES ROADSIDE Silver or HERMES ROADSIDE Gold at a pro-rated amount based on the membership’s expiry.

 

Membership Renewal
If payment is late and received within 3 days after the due date, the original expiration date of your membership will not be changed unless you request otherwise. If requested, the revised membership will commence upon payment and will expire the following year on the last day of the month in which payment was received. In that event, an entrance fee will apply. Your membership tenure will not be affected.

 

Automatic dues renewal
Authorize your HERMES ROADSIDE dues to be charged annually or monthly to your credit card (Visa, MasterCard, or Discover) to prevent any lapse in your membership coverage.

The Monthly Payment Plan (“MPP”) allows eligible members to pay for their annual membership via 12 monthly payments. Members wishing to enroll in MPP must sign up for Automatic Dues Renewal with a valid credit/debit card during the billing period. The members’ credit/debit card will be automatically charged each month and will include a $1 processing fee for each payment processed. Some restrictions may apply. See HERMES ROADSIDE.com for more specific information, details, and requirements.

 

Membership refund policy
Members will receive a refund if the membership is canceled within thirty days of the renewal date or join date. Entrance fees will not be refunded. If road service, travel, or attraction discounts are used, the cost of service or discount will be deducted from the refund.

 

Scope of service
Your membership doesn’t just cover one car. Your membership covers you in any eligible vehicle you are driving or as a passenger if that vehicle becomes disabled.

When transportation to the repair facility cannot be provided by the servicing facility, HERMES ROADSIDE will assist you in locating alternative transportation at your expense. If a repair facility cannot be located, we will assist you in locating lodging or alternative transportation, at your expense.

A service fee, in addition to standard membership dues, will be assessed for new or past-due members in need of Roadside Assistance at the time of enrollment. Extended service – HERMES ROADSIDE Plus, HERMES ROADSIDE Premier and HERMES ROADSIDE RV services – begin 7 days after enrollment or upgrade. Pre-existing breakdowns are not eligible for HERMES ROADSIDE Plus, HERMES ROADSIDE Premier or HERMES ROADSIDE RV coverage.

Charges for service that exceed the benefits listed will be at prevailing hourly or mileage rate of the region where service is provided. Payment is due at the time of service by cash, check, or credit card.

 

How to obtain Roadside Assistance
Roadside Assistance is available 24 hours per day, 7 days per week by calling (678) 730-6300 You may also place your service request or check the status of your service request by visiting HERMESROADSIDE.com.

When you place your call, please give all information asked for by the operator. Be prepared to give your name, address, vehicle description, location of vehicle and probable trouble. This information is required for us to properly service you. If you have a physical disability that requires special transportation or needs please let us know at the time of call placement.

When the service provider arrives, you will be requested to present your driver’s license or other photo ID and a valid membership card in order to obtain service.

Stay with your vehicle
You should remain at or near your vehicle to receive service. Unattended vehicles cannot be put in running order, since they may be stolen or need additional starting if the engine is turned off. Of course, exceptions will be made in extenuating circumstances.

 

Safety
If you do not feel safe, always call the proper authorities. HERMES ROADSIDE cannot facilitate emergency rescue operations.

 

Eligible vehicles
Service applies to all properly licensed four-wheeled motor vehicles of the passenger, pleasure, or recreational type (vans, campers, and motor homes) regardless of license plate designation – if those services can be safely delivered.

Dual-wheeled campers/motor homes are eligible for all services except towing, extrication/winching and tire service. Dual-wheeled unloaded pickup trucks are eligible for all services. Dual-wheeled vans, utility, boat, and snowmobile trailers are not eligible for service. Rented passenger vehicles and commercial vehicles are eligible for service, with the exception of taxi cabs and limousines.

 

Mechanical adjustments
Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing provision will apply.

 

Tire change
Your spare will be installed to replace a flat tire. For safety reasons, the rim should be free of rust and the tire inflated and serviceable. Dual wheels are excluded for Basic service. Dual wheel recreational vehicles are covered with the RV Rider, on your existing Plus or Premier membership. If the spare cannot be safely installed, the towing provision will apply.

 

Fuel delivery
A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific types, brands, octane ratings, or blends, cannot be promised. If the necessary type, brand, octane rating, or blend of fuel is not available for delivery or the vehicle cannot be made operable, towing services will be provided in accordance with the towing provision. HERMES ROADSIDE Basic Members will be charged the current pump price for the fuel. HERMES ROADSIDE Plus and HERMES ROADSIDE Premier Members will be provided, at no additional cost, a sufficient amount of fuel to enable you to reach the nearest service station.

 

Battery service
A battery boost will be provided in an attempt to start your vehicle. All inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.

 

Locksmith service
Lockout service: If your keys are locked inside the vehicle, service will be sent to gain entrance. If the service provider cannot gain entrance to your vehicle, locksmith service up to $50 (or reimbursement for commercial locksmith service up to $50) and/or, towing services will be provided in accordance with the towing provision.

 

Extrication/winching
Your vehicle will be extricated/winched when it can be safely reached from a normally traveled or established and maintained thoroughfare. If special equipment, more than one truck or more than one person is required, the associated costs may be at your expense. HERMES ROADSIDE Plus and HERMES ROADSIDE Premier provide coverage to include the delivery of services by a second truck and operator for one hour at the scene.

 

Towing services
When your vehicle cannot be safely driven after attempting any of the listed Roadside Assistance services, your vehicle will be towed to the HERMES ROADSIDE facility rendering the service or a maximum of five miles in any direction from the point of disablement at no charge. When transportation to the repair facility cannot be provided by the servicing facility, HERMES ROADSIDE will assist you in locating alternative transportation at your expense. If a repair facility cannot be located, we will assist you in locating lodging or alternative transportation, at your expense. If you have a physical disability that requires special transportation please let us know at the time of call placement. In instances when your vehicle becomes disabled while towing a trailer, towing service will be provided for the trailer (excludes fifth-wheel trailers) to the same repair facility as your vehicle. You will be required to pay for trailer towing (except for trailers covered under the optional RV Rider). Flatbed service may require an additional fee if it is requested but not required. Towing is limited to one tow per breakdown. Tows exceeding the allowed mileage will pay a discounted rate for each additional mile, payable at the time of service. In the event that your vehicle requires towing service from an automobile-related facility (such as a repair facility), the vehicle will be towed during the facility’s regular business hours. HERMES ROADSIDE will not provide towing services from an impound lot, but full reimbursement for covered services will be provided.

HERMES ROADSIDE Plus provides up to 100 miles of free towing in any direction from the point of disablement to the destination of your choice. HERMES ROADSIDE Premier provides up to 200 miles of towing on one of your four allowable service calls, and up to 100 miles of towing on the three remaining allowable calls.

 

Canceling calls
If your car starts or you remedy your problem before the service provider arrives, please call to cancel your request so service can be expedited for others and to assure the call won’t count as one of your 4 yearly service calls.

 

When services do not apply
Roadside Assistance will not be rendered to any vehicle when towing is requested other than for mechanical breakdowns or accidents. Proper vehicle registration and licensing is required to provide service. HERMES ROADSIDE cannot facilitate emergency rescue operations. In the event of a government-issued travel ban, HERMES ROADSIDE Western and Central New York cannot offer Roadside Assistance services in the affected areas.

 

Unavoidable delays
Because of our geographic location, calls for service can number well over 3,000 per day on especially severe weather days, with every piece of equipment in use around the clock. In these circumstances, long delays cannot be avoided. We appreciate your patience and assure you that you will receive service as quickly as possible.

 

Alternate service
If you have followed the procedure outlined to obtain Roadside Assistance and HERMES ROADSIDE service is not available or HERMES ROADSIDE contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region, based on your level of membership. Full reimbursement for covered services will be provided for police-ordered tows, where HERMES ROADSIDE access is legally restricted, and tows from impound lots. Storage fees will not be reimbursed.

If HERMES ROADSIDE service was available but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service.

 

You must submit the original receipt within sixty days of service for consideration. The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing roadside assistance.

Call (678) 730-6300 or visit HERMESROADSIDE.com to obtain a reimbursement form. For reimbursement consideration, complete the form and send it, along with receipts to

 

Roadside Assistance & repair payment acceptance
Valid credit or debit cards will be accepted by HERMES ROADSIDE Roadside Assistance services or repairs for HERMES ROADSIDE Members. If a facility cannot accept a credit or debit card for any reason, HERMES ROADSIDE will process the transaction on your behalf. PIN-only debit cards are not accepted. Identification must be presented at the time of payment. The name on the card must match the member's name and be drawn from a U.S. bank.

Premier complimentary one-day rental car
HERMES ROADSIDE Premier provides a full size rental car for one day per membership year in the event of a breakdown within the Western and Central New York area. Members are required to contact HERMES ROADSIDE in the event of a roadside service issue to provide service. Rentals taking place outside the Western and Central New York area are reimbursable with receipt and proof of tow. Upon determination that a tow is required, HERMES ROADSIDE Western and Central New York will contact the rental company on the member’s behalf for the rental to qualify for this membership benefit.

Liability Protection: Premier Members will be required to protect themselves, the rental company and HERMES ROADSIDE Western and Central New York from liability exposure. Liability will be carried by, and maintained at the member’s expense on their personal auto policy or by purchasing supplemental coverage from the rental company. The member assumes full financial responsibility for damage or loss to the rental vehicle. In the event that the rental term exceeds one day, the member will be responsible for the cost of the rental for any time period beyond the first day.

This offer is available to renters/members ages 25 and up with a valid credit card in their name. Those under age 25 are subject to surcharges payable to the rental company.

 

Arrangements can also be made directly with the rental company for renters who do not possess a credit card in their name.

Premier Travel Discount
The Premier Travel Discount provides one discount of $25, $50, or $100 per membership year, per household. One discount per trip on tour, cruise, or group packages booked through HERMES ROADSIDE. Automatic void of benefits upon downgrade. Membership must be at Premier status at time of travel booking. Not valid on purchase of airline tickets. Discount must be redeemed through HERMES ROADSIDE Western and Central New York and is not available with online bookings. Discount cannot be combined with any other discount program or travel coupons.

Premier used car history information

Premier members receive up to two free CARFAX® vehicle history reports per membership year.

Code of conduct
HERMES ROADSIDE Western and Central New York is a member organization that proudly relies upon the partnership between our members and our associates. As a place of business, we expect both parties to communicate in a professional and courteous manner and cannot accommodate disruptive and unprofessional behavior toward our associates or other members. Utilizing HERMES ROADSIDE Membership in a fraudulent manner will not be tolerated. Management reserves the right to cancel membership in instances of such behavior or suspected fraudulent conduct, on the part of the member or representative, without obligation to refund any remaining months of membership to expiry.

Hertz Gold Plus Rewards® membership
Members must enroll at HERMES ROADSIDE.com/HertzGold. Hertz Gold Plus Rewards Bonus Points will be provided to the member’s account up to 4 weeks from the first Gold rental return. Gold profile and reservation must include your HERMES ROADSIDE/Hertz CDP# 84. Only paid rentals of $25 or more will qualify for this promotion.